Free Returns & Refunds

One Preevay Return and Refund Policy:

At One Preevay, we prioritize customer satisfaction. If you're not happy with your purchase, you may return it within 30 days of receipt.

Return Eligibility

To qualify for a return:

1. Items must be in brand new, unused condition.
2. Original packaging must be intact and unopened.
3. Returns must be initiated within 30 days of receipt.

Return Procedure

1. Email support@onepreevay.com with your Order Number and reason for return.
2. Ship the item to:

One Preevay Luxury Furniture and Decor
71 Raymond Road
Attn: Returns
West Hartford, CT 06107

3. Provide tracking information via email.

Refund Processing

1. Refunds will be issued within 3-5 business days of receiving the returned item.
2. Refunds will be credited to the original payment method.

Shipping Costs

1. Customer bears shipping costs for returns and exchanges (except for Fulfillment Errors).
2. One Preevay reimburses up to $10 USD for shipping costs due to Fulfillment Errors.

Exceptions

We cannot accept returns for:

1. Non-returnable items (identified on Product Details Page).
2. Used, installed, or assembled products.
3. Items not in original condition and packaging.
4. Throws, bedding, or linens (hygiene products).
5. Made-to-Order, Custom, or Special-Order products.
6. Perfume, candles, diffusers, or room sprays that have been opened.
7. Large quantities (4+ items) without prior approval.
8. Clearance/sale or discounted items of any kind.

Furniture Return Policy

All furniture orders, including customized pieces, are subject to a 24-hour cancellation period. After 24 hours from order placement, all sales are final and ineligible for refund, regardless of shipment status.

Discount Code Refund Policy

Discounted Returned items are eligible for Full Store Credit, minus original shipping costs, if a discount code was applied at purchase. Otherwise, a full refund, including shipping, will be issued.

Store Credit Refunds

In certain circumstances, such as a product being out of stock or unavailable, One Preevay may issue refunds as store credit. This will be communicated to the customer via email.

Additional Notes

1. Expedited shipping charges are non-refundable.
2. Samples are sold at unit price and are refundable when returned unused.
3. One Preevay reserves the right to issue refunds as store credit in certain circumstances.